Refund and Exchange Policy

At MominasCollection (mominascollection.com), customer satisfaction is our top priority. Please review our refund and exchange guidelines below:

Exchange Eligibility

• You can apply for an exchange within 7 days of your purchase.

• If you are not satisfied with your purchase, please return it to us within 7 days of receiving your order. We will process your exchange within a maximum of 3 days after receiving the returned goods.

• Exchange availability depends on the current stock at the moment of processing.

• Items must be unworn, unwashed, undamaged, and unused with all original tags intact for an exchange or return to be accepted.

Exchange Procedure

To request an exchange, please follow these steps:

1. Take a photo: Capture a clear picture of any defective or damaged part of the item (if applicable).

2. Repack the item: Pack the suit securely back into its original packaging.

3. Contact us: Reach out to us at mominascollection.pk@gmail.com with the picture and your order details to inform us that you wish to request an exchange.

4. Get the return address: Our team will provide you with the return shipping address.

5. Ship the package: Visit your local courier service to send the package back to us.

6. Processing: Once we receive and inspect the returned package, we will process and dispatch your exchange.

Courier Charges & Defect Policy

• Free Exchange: Provided only if there is a visible defect or damage on the item upon arrival.

• Standard Exchange: If the item is not defective and you simply wish to exchange it for another article or size, the buyer is responsible for paying all return and re-delivery courier charges.

Product Disclaimer

• All suits displayed on mominascollection.com are Master Copies / Master Replicas.

• There may be a slight variation in shade or color due to photographic lighting effects or display screen settings.

• Items can be exchanged due to minor color/shade variations (with courier charges paid by the buyer), but no refunds will be issued on this basis.